New Protection Rules

New Protection Rules

Online Withdrawal Right 2020

What It Is, How It Works, New Protection Rules

Right of withdrawal 2020 and afterthought for online sales and shipping for purchases of goods and services on websites and hidden costs how does it work?

Right of withdrawal and online rethinking 2020 based on the European Directive 2011/83 / EU in defense of consumer rights presented by the European Commission in October 2008 and approved on 10 October 2011.

So let’s see what are the timelines decided by the law to be able to make use of the right of withdrawal and the right to reconsider in digital sales.

Online right of reconsideration 2020 is 14 days: The right to rethink online purchases 14 days is the new deadline sanctioned with the introduction of the new European Directive 2011/83 / EU on Consumer Rights.

One of the novelties contained in the directive is the right of withdrawal, which rises to 14 days and no longer to 7 days as provided for by the old legislation.

Therefore, for online purchases made by consumers increases to 14 days.

During this time, the consumer has the right to change his mind about the good or service purchased online.

Right of Withdrawal 2020 Online Auctions and Home Sales:

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Right of Withdrawal extended to Online Auctions: buyers on online auction sites such as e-Bay will be able to benefit from the right of withdrawal on purchased goods only if the seller is a professional seller.

Right of Refund: sellers, traders are required to refund within 14 days of withdrawal, also covering the delivery costs of the goods incurred by the customer

Introduction of a standard withdrawal form for the whole European Community: EU consumers will have a standard withdrawal form to use in case of change of mind.

Right to rethink online purchases and internet sales: The new directive introduced 14 innovations, that is, 14 important changes to protect Consumer Rights on online purchases:

1) Expenses and Hidden Costs on the Internet: to avoid the “hidden cost traps” proposed by sites that sell goods or services on the web and are charged for those apparently free or presented as such, the consumer from now on he must explicitly confirm that he has understood, by signing, the price to pay for these services.

2) Transparency of prices on the Internet: Online Sellers will have to explicitly and clearly indicate the Total Cost of the good or service including additional costs, the greater transparency will allow the final consumer to know exactly how much he will have to pay and will not have to pay other additional costs to that communicated by the site.

3) Elimination of Preselected Boxes on websites: so far the Consumer who bought an airline ticket online was forced to uncheck the boxes referring to additional services such as travel insurance or car rentals, from now on the pre-ticked boxes are forbidden and it will be the same consumer to have to select them in case of utility

4) 2 weeks to change your mind on an online purchase: the time limit for changing your mind about a good or service purchased online goes up to 14 calendar days and no longer 7.

5) Reservation against lack of information: in the event that the seller does not inform the consumer about the possibility of withdrawal, the rethinking of the purchase is extended to 1 year.

6) Visits on Request: the consumer’s right of withdrawal will also be guaranteed in the case of visits made on request. If the trader has previously called the customer soliciting and proposing the visit to the site, there is no longer a distinction between visit made on request and unsolicited visit.

Rules on the Right of Withdrawal and Online Rethink 2020 EU:


Elimination of surcharges for the use of credit cards and telephone assistance services: sellers and merchants will no longer be able to charge additional costs to payments made with electronic money such as credit cards. The telephone support numbers made available by the merchant may not charge more than the cost of a normal telephone call.

Information on who bears the costs of returning the goods: in the event that the sellers choose to charge the costs of returning the goods delivered in case of change of mind, they must inform the end customer in a transparent, clear and preventive manner before the sale.

Digital Products: the legislation emphasizes the transparency and completeness of information about online purchases of digital products in terms of hardware and software compatibility, application of any technical protection systems.